Documentation · 6 pages
How Faldro works, step by step
Every feature described: from connecting the first mailbox, through shared handling in a team, to sending limits and data export. With screenshots from the real product.
Type a keyword, e.g. “SPF”, “invitation”, “app password”
Getting started
From registration to your first synced mailbox. Start here if this is your first time seeing Faldro.
Everyday work in the inbox
Message list, threads, folders, labels, search and bulk actions — everything you use day to day.
Writing and sending
New message, reply, forward, drafts, scheduled sending, signatures and sender identities.
- —
Team and permissions
Organisations, invitations, four permission scopes, multi-inboxes as an access boundary, and the event log.
- —
Customer support
Assignments, statuses, internal notes, "who's reading this", routing rules and SLA — a shared inbox as a helpdesk.
- —
Domains and deliverability
SPF, DKIM, DMARC, daily sending limits, spam rules and the delivery log — so mail goes out and arrives.
- —
Account, plan and billing
Profile, language, plan and its limits, per-mailbox billing, changing and cancelling your plan, transaction history.
- —
Security and data
What we store and where, identity confirmation for changes, backups, export, disconnecting mailboxes and deleting an organisation.
- —
API and integrations
Public API v1 with organisation tokens, HMAC-signed webhooks, and integrations with your own systems.
- —
Did not find the answer?
Check the help section with typical problems or write to us — we reply on working days.