Help · 9 pages
Something not working? Start here
Answers to common questions, fixes for typical e-mail problems, and a way to reach a human when that is not enough.
Type a keyword, e.g. “SPF”, “invitation”, “app password”
Frequently asked questions
What Faldro is, which providers work, what happens with your data, how much it costs.
Troubleshooting
Mailbox not fetching mail, server rejects the password, sending fails, mail wasn't delivered, I can't see a mailbox.
Gmail — January 2027
What Google is switching off, who it affects, and how to move addresses to Faldro without a work interruption.
Billing
Free and Pro plans, per-mailbox billing, invoices, changing and cancelling.
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Contact and reports
How to write a report so you get an answer the first time.
Contact the team
Write to hello@faldro.com. Include your organisation address and, if possible, the subject or Message-Id of the message you are asking about.
Want the feature explained in depth?
The documentation describes every Faldro screen with screenshots and the order of steps.