How to report a problem

Write to the address given at the bottom of this page. We reply on business days.

What to include

1. Your organisation name (from the switcher in the top-right corner) and the e-mail address you use to log in to Faldro.
2. The mailbox address the problem concerns, and the provider's name (e.g. "dpoczta", "Microsoft 365").
3. The exact message — copied text, not a description from memory. For sending issues: the "Server responded: …" line from the connection test or the delivery log.
4. The subject or Message-Id of the message, if the question concerns a specific e-mail (you'll find the Message-Id in the delivery log or in a downloaded .eml file).
5. What you're doing and what happens instead — three sentences are enough. A screenshot helps.

What to never send

• Passwords — neither your mailbox password nor your Faldro password. We never ask for them; if someone asks on our behalf, it isn't us.
• The full content of other people's messages, if it isn't needed for the problem — the subject and Message-Id are enough.

Before you write

Most reports are solved by one of five pages: mailbox not fetching mail, server rejects the password, sending fails, mail wasn't delivered, I can't see a mailbox.