Pricing
The plan price is not a fee for reading mail. You pay for having the company's correspondence in one place, on servers in the European Union, with backups, a data processing agreement and a human on the other side. You pick a plan by the number of mailboxes, storage and message count; the number of people does not affect the price.
Prices are net. VAT is added at checkout by Paddle (Merchant of Record) based on the buyer's country. Refund within 14 days, no questions asked — refund policy.
We pick the currency by country. You can change it — the choice is remembered at checkout as well.
Data in the EU
Mail and account data on Contabo servers in Germany.
Encrypted backups
Daily backups, encrypted and restorable.
Processing agreement
PDF template to download; sub-processors listed on the security page.
People, not tickets
Questions reach the people who build the product.
Up to 3 mailboxes. For a one-person company or a small office with a few addresses.
19 €
per month, net
190 € per year — two months free
no card; you choose the plan after the trial
Most chosen
Up to 10 mailboxes. For a team sharing departmental addresses. 14-day trial, no card.
59 €
per month, net
590 € per year — two months free
no card; you choose the plan after the trial
Up to 30 mailboxes. For a company with many departments and domains.
149 €
per month, net
1,490 € per year — two months free
no card; you choose the plan after the trial
Up to 100 mailboxes, API and webhooks. For organisations integrating mail with their own systems.
349 €
per month, net
3,490 € per year — two months free
no card; you choose the plan after the trial
For agencies and offices that run mail for clients
599 €
per month, net
5,990 € per year — two months free
Mailbox, storage and message limits cover the agency together with all its clients. Each client has a separate organisation and sees only its own; the agency switches between them. Login under your own name, logo, colour and subdomain.
no card; you choose the plan after the trial
When the mailbox limit is reached, no further mailbox can be added; when storage or message count is exceeded, fetching new mail pauses until the plan is changed. Nothing is deleted, and a plan change takes effect immediately.
Comparison
Features are the same in every plan. Plans differ in scope: number of mailboxes, storage and message count, and the API and webhooks are in the top two. The table describes what exists today, not a roadmap.
| Feature | Start19 € | Team59 € | Company149 € | Scale349 € | Agency599 € |
|---|---|---|---|---|---|
| Mailboxes and data | |||||
| Mailboxes (IMAP/SMTP) from any provider | 3 | 10 | 30 | 100 | 200 |
| Storage for messages and attachments | 10 GB | 30 GB | 100 GB | 300 GB | 600 GB |
| Messages stored (total across all mailboxes) | 100,000 | 300,000 | 1,000,000 | 3,000,000 | 6,000,000 |
| Organisations on one accountseparate teams, mailboxes and permissions | 1 | 3 | 10 | unlimited | unlimited |
| Users | unlimited | unlimited | unlimited | unlimited | unlimited |
| Sender addresses ("Send as") and domains | unlimited | unlimited | unlimited | unlimited | unlimited |
| Full message history within the storage limit | yes | yes | yes | yes | yes |
| Reading from the local copy when the provider is down | yes | yes | yes | yes | yes |
| Shared team inbox | |||||
| One inbox list for all accounts | yes | yes | yes | yes | yes |
| Multi-inboxesnamed groups of mailboxes — as a filter and as a member's access boundary | yes | yes | yes | yes | yes |
| Four permission levels: view, send, everything, administrator | yes | yes | yes | yes | yes |
| Organisation labels and custom IMAP folders | yes | yes | yes | yes | yes |
| Search across all accountsfrom:, to:, subject: operators; attachment contents are not indexed | yes | yes | yes | yes | yes |
| Assignments, statuses, internal notes, SLA and routing rules | yes | yes | yes | yes | yes |
| "Who is reading this" — colleague presence in a thread | yes | yes | yes | yes | yes |
| New mail without refreshing (IMAP IDLE, multiple tabs) | yes | yes | yes | yes | yes |
| Writing and sending | |||||
| Multiple sender addresses, picked automatically when replying | yes | yes | yes | yes | yes |
| HTML signatures per address, separate for new mail and replies | yes | yes | yes | yes | yes |
| Reply templates | yes | yes | yes | yes | yes |
| Scheduled send | yes | yes | yes | yes | yes |
| Drafts with autosave | yes | yes | yes | yes | yes |
| Pre-send checksender domain DNS, provider daily limit, confirmation for many recipients | yes | yes | yes | yes | yes |
| Deliverability and housekeeping | |||||
| Continuous domain audit: SPF, DKIM, DMARC with change history and alerts | yes | yes | yes | yes | yes |
| Delivery and bounce log | yes | yes | yes | yes | yes |
| "What eats the space" — usage per sender, attachment, year and account | yes | yes | yes | yes | yes |
| Security and compliance | |||||
| Data on servers in Germany (EU) | yes | yes | yes | yes | yes |
| Mailbox credentials encrypted with AES-256-GCM | yes | yes | yes | yes | yes |
| Two-factor login (TOTP) | yes | yes | yes | yes | yes |
| Alerts on sensitive changes and a view of active sessions | yes | yes | yes | yes | yes |
| Organisation audit log | yes | yes | yes | yes | yes |
| Data processing agreement (Art. 28 GDPR) as PDF, no sales call | yes | yes | yes | yes | yes |
| Data export at any time, also after the plan expires | yes | yes | yes | yes | yes |
| Integrations and add-ons | |||||
| REST API and webhooksper-organisation tokens with permission scopes | — | — | — | yes | yes |
| Copy of your correspondence on the client's Google Driveencrypted with a key Google does not know; per month | 7 €add-on | 7 €add-on | 7 €add-on | 7 €add-on | 7 €add-on |
| Sign in with Google | yes | yes | yes | yes | yes |
| On the phone as an app (PWA) | yes | yes | yes | yes | yes |
| For agencies | |||||
| Client organisations run from one account | — | — | — | — | 20 |
| Own brand: name, logo, colour and login subdomain | — | — | — | — | yes |
| Support and billing | |||||
| E-mail support from the people who build the product | yes | yes | yes | yes | yes |
| VAT invoice issued by Paddle | yes | yes | yes | yes | yes |
| Refund within 14 days, no questions asked | yes | yes | yes | yes | yes |
Beyond the plans
14 days
free, no payment details
The full Team plan. After 14 days you choose a plan; without a subscription your mail stays readable, but no mailboxes or people can be added.
7 €
per month, with any plan
Your own archive of correspondence in a Faldro folder on the client's Google Drive, encrypted with a key Google does not know. If Faldro disappears, the archive and the decryption instructions stay with you.
on request
above 100 mailboxes or your own infrastructure
Runs on your servers; updates and support as agreed. Billed outside Paddle, by contract and invoice.
The plan scope: number of mailboxes, storage and message count. The number of people, sender addresses and domains does not affect the price. If the company grows, you change the plan rather than buying seats.
No, prices are net. Paddle adds VAT at checkout based on the buyer's country and issues the invoice. We pick the currency by your country; you can change it with the switch on this page, and the same amount appears at checkout.
You pay upfront for 12 months at the price of ten. The plan scope is the same.
When the mailbox limit is reached, no further mailbox can be added. When storage or message count is exceeded, fetching new mail pauses until the plan is changed. Nothing is deleted.
Yes. An upgrade takes effect immediately, a downgrade from the next billing period. You make the change yourself in the organisation settings.
Your messages live with your mail provider, not with us, so you keep access to them regardless. The organisation moves to the expired plan: mail can still be read and downloaded, and export works without a time limit. Mailboxes, addresses and people cannot be added.
Yes, 14 days of the Team plan without payment details. After the trial you choose a plan or stay on the expired plan with read access.
Within 14 days of payment we refund the full amount, no questions asked. Paddle issues the refund to the same payment method. Details in the refund policy.
The full Team plan. No payment details needed.
We use Google Analytics to see which pages are read. It only runs with your consent. Privacy policy